The fastest way to reach a human is email. Write to support@yaadmatch.com from the address on your account and tell us your name, your parish, and what happened. If it is about another member, include their profile name and the date.
Report someone or something unsafe
Report or block any member straight from their profile or from the chat — that route goes to our safety team, so it is always better than email. Reporting from a chat includes the recent messages around what you flagged so our team has context; reporting from a profile sends your report on its own. Use it for harassment, threats, scams and money requests, nudity, or a profile you believe is fake. Blocking hides you from each other immediately.
The conduct and content rules we enforce are published in our Community Guidelines.
YaadMatch is not an emergency service. If you are in danger, contact your local emergency services directly.
Money requests and scams
Never send money, gift cards, bank transfers, or payment-app transfers to someone you met on YaadMatch. Real matches do not ask. Premium is bought only through Apple or Google inside the app — nobody from YaadMatch will ever message you asking for payment, a password, or a verification code. Report it from the chat and our safety team can review the recent messages you flagged.
Voice messages
You can send voice messages inside a matched chat. They are private to the two of you and play only inside the app — there is no public link, and they are not shared with any third party. If a voice message is abusive, report it from the chat and our safety team can review it; reported audio is kept for that review. We do not auto-scan voice audio, so reporting it is what brings it to us.
Verification: Verified Real and ID Checked
Verified Real comes from a guided selfie and liveness challenge in the app that our safety team reviews by hand — it confirms a real, live person matches the profile photos. It is not a background check or a safety guarantee. ID Checked, where enabled, is an optional extra step in which a reviewer also compares a government ID by hand. Email and phone confirmation are only account security — they are not the public verified badge.
Your verification media is encrypted, is never shown to other members, and is purged after a limited retention window (about 30 days); older selfies are purged sooner when you resubmit. If a check was declined, resubmit in good light with your face unobstructed — no sunglasses, hats, or filters.
Login, email, and password
- Password reset and email verification links open the app directly if it is installed on your device.
- Reset links are single-use and expire — request a fresh one if it has been sitting in your inbox.
- Check spam and promotions folders before writing in; that is where most missing emails are.
Subscriptions, billing, and refunds
YaadMatch Premium is an auto-renewing subscription sold only through Apple In-App Purchase and Google Play Billing. We never see or store your card details.
- Manage or cancel: your Apple ID or Google Play account settings. Cancel at least 24 hours before the period ends to avoid renewal.
- Refunds are handled by Apple and Google under their own policies — request them through the App Store or Google Play. We generally cannot issue store refunds directly.
- Paid and Premium did not unlock? Restore purchases in the app first, then email us with the store receipt.
Delete your account
Settings → Account → Delete account, inside the app. Deletion removes your photos and verification media, deletes your device tokens and notification preferences, purges YaadSafe data, anonymizes your profile, and blocks further sign-in. Some records tied to reports and moderation are retained for safety and legal reasons — the full detail is in the Privacy Policy. No longer have the app installed? You can request deletion by email on our Delete Account page.
Child safety
YaadMatch is strictly 18+. We prohibit child sexual abuse and exploitation (CSAE) and any child sexual abuse material (CSAM) with zero tolerance. If you encounter it, report the member or conversation in the app or email childsafety@yaadmatch.com. Our Child Safety Standards explain how we prevent, review, and act on it.
Notifications
Notification categories and the lock-screen message preview (off by default) are in the app's settings. If nothing is arriving, check that notifications are allowed for YaadMatch in your phone's system settings too.
YaadSafe Date Mode
YaadSafe is an optional check-in companion you control. It never auto-calls and never contacts police or emergency services — by default it helps you check in and gives you a message you can send your trusted contact yourself. Session-scoped trusted-contact details and the location label you type are purged when the session ends.
You can also add one persistent trusted contact from the Safety Center. We send them a one-time link to yaadmatch.com/safe-contact/accept to accept or decline — they never need the app or an account. Once they accept, you can opt them in to an automatic text alert on a missed check-in. That automatic delivery is new and is not turned on for every member yet; until it is, a missed check-in is flagged for you in the app to send yourself, and we never tell you an alert went out when it did not. Revoke a persistent trusted contact anytime in the Safety Center.
Still stuck?
Email support@yaadmatch.com. Include your account email, your device and OS version, and a screenshot if you have one — it gets you a real answer in one round instead of three.